Residential Aged Care - Compliance & Resident Safety Made Simple
The Smarter Way to Manage Quality, Compliance and Resident Safety - Just Ask Cloda
Cloda provides the answers you need.
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Empower Your Team with Cloda
FAQs: Residential Aged Care Software
What is Cloda, and how can this residential aged care software support our service?
Cloda is an intelligent digital assistant designed to instantly provide staff with the answers they need from your policies and procedures.
Whether it’s responding to a fall, managing behaviours of concern, or following clinical protocols, Cloda delivers real-time answers. This helps ensure staff are aligned with your approved procedures and the Aged Care Quality Standards — helping staff deliver safer, more consistent care.
How does this residential aged care software help us comply with the Aged Care Act and Quality Standards?
Cloda ensures your workforce is equipped with immediate access to your current policies, procedures, and protocols. This easy access to updated procedures supports staff as they adapt to their new responsibilities under the new Aged Care Act and the Strengthened Quality Standards.
Cloda helps your team embed safe, consistent practice and provides leadership with audit-ready oversight.
Can Cloda help us prepare for a visit from the Regulator?
Yes. Cloda’s residential aged care software is built to enhance regulatory readiness. It supports:
- Policy access at the point of care across all staff levels.
- Understanding checks through staff quizzes.
- Improved management of mandatory training requirements.
- Clear, traceable records of staff interaction with key documents.
This enables leadership to demonstrate how quality and compliance are embedded into everyday practice — a key focus of Commission assessments.
How is Cloda different from traditional compliance software?
Unlike traditional compliance software that simply stores documents or manages version control, Cloda is an AI-powered digital assistant that actively supports aged care staff in delivering safe, consistent care. Instead of searching through folders or databases, staff can ask Cloda questions in plain language — like “What should I do if a resident refuses medication?” — and she will provide an instant, accurate answers based on your approved policies and procedures.
Cloda goes beyond basic policy acknowledgements by actively supporting staff understanding through built-in comprehension quizzes. Before acknowledging a procedure, staff can complete a short quiz that confirms they not only read but understood the policy— a critical distinction in high-risk environments like residential aged care. These quizzes help reinforce key points, identify knowledge gaps, and provide leadership with measurable evidence of procedural comprehension — supporting both clinical governance and compliance with the Aged Care Quality Standards.
How does this software improve resident safety?
By removing delays and uncertainty, Cloda helps staff act quickly and correctly in situations that affect resident safety. This real-time support reduces variability in care and helps prevent avoidable incidents, contributing to safer outcomes across your service.
How does Cloda support a diverse, multilingual workforce?
Cloda includes multilingual support and simplified explanations to help staff understand procedures, even if English isn’t their first language. Staff can ask Cloda a question in their native language, and Cloda responds in their language, only from approved procedures. This improves inclusivity, reduces miscommunication, and ensures all team members can follow safe, compliant practices.
How does Cloda ensure the accuracy of the information it provides?
Cloda only draws responses from your active, approved documentation — never from generic sources. This ensures the guidance staff receive is always accurate, up to date, and aligned with your service’s documented processes.
How does Cloda’s Training Room support our mandatory training requirements?
Cloda’s Training Room — part of your residential aged care software — is a dynamic training management system that helps providers meet mandatory training obligations by combining engaging micro‑learning with clear compliance oversight.
Staff access bite‑sized learning experiences such as policy‑based podcasts and videos that reinforce key procedures, and managers can assign, schedule and track training in one centralised system.
Rather than relying on spreadsheets or passive acknowledgements, The Training Room gives leadership real‑time visibility of training completion, personalised training plans, and compliance data, helping demonstrate staff competency and meet regulatory expectations under Standard 2.9 of the Strengthened Aged Care Quality Standards.
How does Cloda support leadership and governance visibility?
Through the broader Cloda residential aged care software platform, Cloda provides leadership with dashboards and insights showing:
- Policy review timelines and alerts
- Quiz completion and staff engagement metrics
- Document acknowledgmentts
- Outstanding mandatory training
This data supports the identification of knowledge gaps, quality improvement initiatives, and transparent compliance reporting.
Will Cloda alert us when policies need reviewing?
Yes. Cloda includes automated notifications for policy reviews and overdue documents, ensuring your residential aged care software supports proactive governance and keeps your service aligned with regulatory expectations under the new Aged Care Act.
See how Cloda is transforming quality, compliance and resident safety in residential aged care homes.
Cloda is so easy to use. Our team can ask Cloda any question on our policies and procedures, and she instantly provides the information they need. This is hugely beneficial, saving staff time which can be redirected to caring for our residents.
We are excited to introduce Cloda across our sites. Cloda will be a valuable tool, giving staff instant access to information on our policies and procedures. It was such a straightforward and stress free implementation. Thanks to the great team from HCI and for their support. Looking forward to our journey with Cloda.
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