Cloda Achieves 87% Staff Adoption at Cowper Care

Discover how Cowper Care has transformed staff access to best practice policies and procedures since the implementation of Cloda.

Cowper Care is a private nursing home group based in Dublin.

Success Highlights

0 %

User Adoption of Cloda

0 +

Comprehension quizzes completed

0 +

Document acknowledgments

0 +

Policies, forms and templates managed in Cloda

0 +

Policy and procedure views

0 +

Policy queries answered by Cloda

Watch How Cloda Supports Resident Safety and Quality of Care in Nursing homes

What Problems Did Cloda Solve?

Rapid access to information: Staff can ask Cloda about any care process, and she will instantly provide the answers they need from Cowper Care's policies and procedures.
Multilingual Support: Cloda supports non-native English speakers by answering questions in their preferred language.
Supports Policy Understanding: Staff must complete comprehension quizzes before acknowledging key policies.
Compliance Tracking and Reporting: Provides easily accessible data to demonstrate compliance to HIQA during inspections.
Best Practice Policies: Access to best practice Schedule 5 policy and procedure templates, saves time in revision of policies and ensures ongoing compliance with National Standards and best practice.
Governance Insight: Dashboards identify compliance gaps and training needs with ease.
Target Areas of Concern: If an issue is identified, Management can initiate targeted interventions by reissuing the appropriate policy and a quiz to ensure staff know the process.
Email Reminders: Cloda’s automated reminders keep staff on track with tasks like policy acknowledgements or quizzes, eliminating the need for manual follow-ups and saving managers valuable time.

"Cloda is really user-friendly and makes it easy for our staff to access information on our best practice policies and procedures. Being able to ask Cloda questions in staff's own language is a real benefit. Cloda saves us time every day, and the reporting features give us clear oversight of our compliance."

The Challenges Cowper Care Faced

Time Consuming Policy Searches

Locating specific procedures with the previous system required skimming lengthy documents, often taking up to 15 minutes.

Lack of Assurance on Policy Comprehension

The previous system did not capture comprehension of policies, making it difficult to verify if staff truely understood procedures.

Diverse Staff Backgrounds

As policies were only available in English, it posed challenges in ensuring ease of understanding of policies for staff who's first language may not be English.