Cloda Achieves 93% Staff Adoption at Orwell Healthcare
Discover how Orwell Healthcare has transformed staffs' access to best practice policies and procedures since the implementation of Cloda.
Orwell Healthcare is a private nursing home based in Dublin.
- Location: Ireland
- Industry: Older People's Services.
- Staff: 240
Success Highlights Over 8 Weeks
- Instant access to information in 4 seconds
- Staff have instant access to information in their own language
- Data-driven compliance insights now available for HIQA inspections
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User Adoption of Cloda
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Comprehension Quizzes completed
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Document acknowledgments
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Best practice policies managed
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Policy and procedure views
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Policy queries answered by Cloda
Watch How Cloda Supports Resident Safety and Quality of Care in Nursing homes
What Problems Did Knowledge Solve?
- Quick, simple access to information. Just Ask Cloda.
- Staff can query Cloda in their own language.
- Cloda saves time that can be redirected to resident care
- Quizzes support staff understanding of procedures.
- Access to best practice templates provides reassurance that policies are up to date.
- Rapid access to information: Staff can ask Cloda about any care process, and she will instantly provide the answers they need from Orwell Healthcare's policies and procedures.
- Multilingual Support: Cloda supports non-native English speakers by answering questions in their preferred language.
- Supports Policy Understanding: Staff must complete comprehension quizzes before acknowledging key policies.
- Compliance Tracking and Reporting: Provides easily accessible data to demonstrate compliance to HIQA during inspections.
- Best Practice Policies: Access to best practice Schedule 5 policy and procedure templates, saves time in revision of policies and ensures ongoing compliance with National Standards and best practice.
- Governance Insight: Dashboards identify compliance gaps and training needs with ease.
- Target Areas of Concern: If an issue is identified, Management can initiate targeted interventions by reissuing the appropriate policy and a quiz to ensure staff know the process.
- Email Reminders: Cloda’s automated reminders keep staff on track with tasks like policy acknowledgements or quizzes, eliminating the need for manual follow-ups and saving managers valuable time.
"Cloda is so easy to use. Our team can ask Cloda any question on our policies and procedures, and she instantly provides the information they need. This is hugely beneficial, saving staff time which can be redirected to caring for our residents."
Anitha Mani, Orwell HealthcarePractice Development Nurse
The Challenges Orwell Healthcare Faced
Time Consuming Policy Searches
Locating specific procedures required manual searches and skimming lengthy documents, often taking up to 15 minutes.
Lack of Assurance on Policy Comprehension
The previous e-learning platform did not capture formal acknowledgements or comprehension of policies, making it difficult to verify if staff had read and understood procedures.
Diverse Staff Backgrounds
As policies were only available in English, it posed challenges in ensuring ease of understanding of policies for staff who's first language may not be English.
Keeping Policies Up To Date With Regulatory Changes
Ensuring policies remained up to date with regulatory changes and best practice requirements was a manual, time-consuming process.
Admnistrative Burden
The legacy system lacked built-in reporting and automation tools, forcing management to manually send reminders to staff and track compliance through Excel spreadsheets.
No Real-Time Insights
Without analytics or dashboards, managers couldn’t monitor engagement or identify gaps in policy comprehension across the team.
The Solution
Key Metrics
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%
User adoption of Cloda
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Comprehension quizzes completed
0
+
Document acknowledgements
0
+
Best practice policies managed
0
+
Policy and procedure views
0
+
Policy queries answered by Cloda
"Since implementing Cloda, staff have consistently said how user-friendly Cloda is. They especially love being able to ask Cloda questions on our policies and get instant answers. The ability to ask questions in their native language has also been a huge benefit and really supports understanding of our procedures."
Anitha Mani, Orwell HealthcarePractice Development Nurse
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