{"id":4088,"date":"2025-07-04T08:40:57","date_gmt":"2025-07-04T07:40:57","guid":{"rendered":"https:\/\/www.knowledge.care\/?p=4088"},"modified":"2025-12-09T20:03:20","modified_gmt":"2025-12-09T20:03:20","slug":"continuous-quality-improvement-in-healthcare-building-a-culture-of-patient-safety","status":"publish","type":"post","link":"https:\/\/www.cloda.ai\/uk\/blog\/continuous-quality-improvement-in-healthcare-building-a-culture-of-patient-safety\/","title":{"rendered":"Continuous Quality Improvement in Healthcare: Building a Culture of Patient Safety"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4088\" class=\"elementor elementor-4088\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25dd777 e-flex e-con-boxed e-con e-parent\" data-id=\"25dd777\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2e2aeb2a e-con-full e-flex e-con e-child\" data-id=\"2e2aeb2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b0e128 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"9b0e128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"467\" src=\"https:\/\/www.cloda.ai\/uk\/wp-content\/uploads\/sites\/7\/quality-improvement-in-healthcare.jpg?wsr\" class=\"attachment-large size-large wp-image-4104\" alt=\"\" srcset=\"https:\/\/www.cloda.ai\/uk\/wp-content\/uploads\/sites\/7\/quality-improvement-in-healthcare.jpg 900w, https:\/\/www.cloda.ai\/uk\/wp-content\/uploads\/sites\/7\/quality-improvement-in-healthcare-800x415.jpg 800w, https:\/\/www.cloda.ai\/uk\/wp-content\/uploads\/sites\/7\/quality-improvement-in-healthcare-768x399.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e5af445 elementor-widget elementor-widget-text-editor\" data-id=\"3e5af445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Introduction: Culture of Patient Safety Starts with Access to the Right Knowledge<\/strong><\/h3><p>Creating a culture of patient safety is a cornerstone of high-performing healthcare systems. It\u2019s not just about reacting to adverse events but proactively embedding patient safety into every layer of the organisation. As defined by <a href=\"https:\/\/www.ahrq.gov\/sops\/about\/patient-safety-culture.html\" target=\"_blank\" rel=\"noopener\">AHRQ<\/a>, patient safety culture refers to the values, beliefs, and norms that are shared by healthcare practitioners and other staff throughout the\u00a0organisation that influence their actions and behaviours.<\/p><p>Central to this vision is ensuring that every staff member, clinical or administrative, has instant, reliable access to the policies and procedures that guide safe practices. Yet in many settings, this critical knowledge is fragmented, only available on desktops or buried in binders. Without dependable, quick access to accurate procedural information, even the most well-intentioned staff can make mistakes.<\/p><p>Digital policy and procedure management systems like <a href=\"https:\/\/www.cloda.ai\/uk\/solutions\/the-library\/\">The Knowledge Library<\/a> and the digital assistant <a href=\"https:\/\/www.cloda.ai\/uk\/solutions\/ask-cloda\/\">Cloda<\/a>, are designed to overcome this challenge. By making critical care processes readily available, in an easily understood format, they lay the groundwork for a robust culture of patient safety where informed, standardised decision-making becomes the norm.<\/p><p>Before we dive in, tell us what you feel has the biggest impact on creating an effective culture of patient safety?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f5b8d9 elementor-widget elementor-widget-gk_elementor_gravity_form\" data-id=\"2f5b8d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gk_elementor_gravity_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gk-gravity-form\"><script>\n\/\/----------------------------------------------------------\n\/\/------ JAVASCRIPT HOOK FUNCTIONS FOR GRAVITY FORMS -------\n\/\/----------------------------------------------------------\n\nif ( ! gform ) {\n\tdocument.addEventListener( 'gform_main_scripts_loaded', 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action='\/uk\/wp-json\/wp\/v2\/posts\/4088' data-formid='18' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_18' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_18_1\" class=\"gfield gfield--type-poll gfield--type-choice gfield--input-type-radio gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gpoll_field\"  data-field-class=\"gpoll_field\" ><legend class='gfield_label gform-field-label' >Which area do you feel has the biggest impact on building a culture of safety?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_18_1'>\n\t\t\t<div class='gchoice gchoice_18_1_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_1' type='radio' value='gpoll103a00614'  id='choice_18_1_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_18_1_0' id='label_18_1_0' class='gform-field-label gform-field-label--type-inline'>Leadership commitment<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_18_1_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_1' type='radio' value='gpoll1a8120a07'  id='choice_18_1_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_18_1_1' id='label_18_1_1' class='gform-field-label gform-field-label--type-inline'>Staff training<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_18_1_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_1' type='radio' value='gpoll1478ac42b'  id='choice_18_1_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_18_1_2' id='label_18_1_2' class='gform-field-label gform-field-label--type-inline'>Access to policies and procedures<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_18_1_3'>\n\t\t\t\t\t<input class='gfield-choice-input' 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id=\"ak_js_1\" name=\"ak_js\" value=\"204\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n                        <\/div><script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 18, 'https:\/\/www.cloda.ai\/uk\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', false );jQuery('#gform_ajax_frame_18').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_18');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_18').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 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       }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfd71cf elementor-widget elementor-widget-text-editor\" data-id=\"dfd71cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Cast your vote and see what your peers say!<\/em><\/p><h3><strong>The Link Between Quality Improvement in Healthcare and Policy Management<\/strong><\/h3><p>As outlined in the <a href=\"https:\/\/www2.healthservice.hse.ie\/documents\/4545\/HSE_Quality_Improvement_Guide_and_Toolkit_2024.pdf\" target=\"_blank\" rel=\"noopener\">HSE Quality Improvement Guide and Toolkit 2024<\/a>, quality improvement in healthcare is the combined effort to make changes that will lead to better patient outcomes, better experiences of care and continued development and support staff.\u00a0 These goals hinge on consistency, which in turn depends on clearly defined, widely understood, and actively used policies and procedures. If staff have limited access, or are working from outdated guidance, quality improvement efforts are undermined.<\/p><p>Policy and procedure management systems directly support quality improvement in healthcare by ensuring that every staff member is operating from the standardised, approved best practice procedures, to support high standard of care. AI enhanced solutions such as <a href=\"https:\/\/www.cloda.ai\/uk\/solutions\/ask-cloda\/\">Cloda<\/a>, ensure that staff have instant access to care processes, in a format that is easily understood and implemented. <a href=\"https:\/\/www.cloda.ai\/uk\/solutions\/the-library\/\">The Knowledge Library<\/a> enables version control, automated updates, and compliance tracking, turning policy engagement into an auditable, measurable aspect that can drive quality improvements in an organisation\u2019s performance.<\/p><h3><strong>Building a Culture of Patient Safety: What It Really Takes<\/strong><\/h3><p>A strong culture of patient safety doesn\u2019t happen by chance, it\u2019s the result of deliberate, system-wide effort. <a href=\"https:\/\/www.hiqa.ie\/sites\/default\/files\/2017-01\/Portlaoise-Investigation-Report.pdf\" target=\"_blank\" rel=\"noopener\">HIQA<\/a> characterises a strong culture of\u00a0 patient safety as having effective governance arrangements which place patient safety at the top of the organisation\u2019s agenda.<\/p><p>A true culture of patient safety is built on trust, communication, and system-level thinking. It means staff feel empowered to speak up, processes are standardised to prevent error, and leadership is committed to continuous improvement. Central to this is ensuring that all staff have clarity on how things should be done, especially during high-risk or high-pressure situations.<\/p><p>That clarity comes from best practice policies and procedures. But for these documents to be truly effective, they must be accessible and embedded into daily workflows. Cloda supports this by transforming policy access and understanding into an intuitive, digital experience. Staff can ask Cloda about any care process, and she will analyse all your procedures to provide an effective summary instantly. Foreign trained staff also have the option of asking Cloda questions in their own language, and she answers in their language, only from approved process. This reinforces confidence at the frontline, and builds the consistency and communication necessary to truly embed a culture of safety in healthcare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a52f80 elementor-widget elementor-widget-html\" data-id=\"6a52f80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<div style=\"position: relative; width: 100vw; max-width: 100%; padding-top: 56.25%; overflow: hidden;\"><iframe src=\"https:\/\/share.synthesia.io\/embeds\/videos\/949cd58e-6524-47d3-8694-35288b7ef654\" loading=\"lazy\" title=\"Synthesia video player - The Knowledge Library and Cloda\" allowfullscreen allow=\"encrypted-media; fullscreen;\" style=\"position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0; margin: 0; overflow:hidden;\"><\/iframe><\/div>\n\n\n\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4df85f elementor-widget elementor-widget-text-editor\" data-id=\"c4df85f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>\u00a0<\/h3><h3><strong>Why Traditional Policy Approaches Fail to Support Safety Culture<\/strong><\/h3><p>Despite their critical role in healthcare delivery, many organisations still rely on outdated policy management methods, such as paper-based systems or legacy document management systems. These approaches often create barriers for frontline staff, making it difficult to access procedures quickly, and lacking robust document control or version management. When policies are hard to find or inconsistently applied, safety culture suffers.<\/p><p>Major patient safety inquiries, including Mid-Staffordshire, Morecambe Bay, Savita Halappanavar, and Aoife Johnston, show that failure to communicate and staffs\u2019 lack of understanding of documented care processes frequently leads to serious harm or death.<\/p><p>It is also important to recognise that healthcare has become increasingly multicultural. The OECD \u2018<a href=\"https:\/\/www.oecd.org\/en\/publications\/health-at-a-glance-europe-2024_b3704e14-en.html\" target=\"_blank\" rel=\"noopener\"><strong>Health at a Glance: Europe 2024<\/strong><\/a>\u2018 report highlighting that 51.8% of nurses in Ireland are foreign-trained as of 2023. While this diversity enriches the healthcare workforce, it also underscores the importance of ensuring clear, accessible, and understandable procedural guidance. As noted in the Mid Staffordshire Inquiry, some staff were unable to communicate effectively with patients due to limited English language skills, resulting in distress, misunderstandings, and safety risks. Yet most healthcare policies remain written in complex English, assuming a level of fluency that may not reflect the realities on the frontline.<\/p><h3><strong>Digitally Transforming Policy Access and Understanding: A Strategic Safety Investment<\/strong><\/h3><p>Digital policy management is not simply a technology upgrade, it is a strategic investment in safer, smarter care. Platforms like Cloda transform how policies are accessed, understood and implemented by frontline staff. With features like instant access to care process information, in staffs\u2019 own language, they ensure that every user sees the most relevant, most current guidance, right at the point of care delivery.\u00a0<\/p><p>Traditional policy systems often rely on staff ticking a box to \u201cacknowledge\u201d that they\u2019ve read a policy, but this doesn\u2019t guarantee they understand it.\u00a0 Cloda raises the bar with an automatic comprehension quiz that staff must complete before policy acknowledgment. Our data shows that 50% of people completing the comprehension quiz fail it at least one time before they pass. This data highlights the value of the quiz in supporting staffs&#8217; understanding of policies. It transforms policy engagement from a passive task into an active learning process.<\/p><p>For Quality and Safety Managers, Cloda brings peace of mind, providing assurances that staff are not only utilising the latest approved care procedures, but also that staff have read and understood them through completion of the quiz. \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df8cd0c elementor-widget elementor-widget-html\" data-id=\"df8cd0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<div style=\"position: relative; width: 100vw; max-width: 100%; padding-top: 56.25%; overflow: hidden;\"><iframe src=\"https:\/\/share.synthesia.io\/embeds\/videos\/ac8662d7-8c7d-46e9-8bfb-cfce0d99e5c9\" loading=\"lazy\" title=\"Synthesia video player - Comprehension Quiz\" allowfullscreen allow=\"encrypted-media; fullscreen;\" style=\"position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0; margin: 0; overflow:hidden;\"><\/iframe><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-942f180 elementor-widget elementor-widget-text-editor\" data-id=\"942f180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>\u00a0<\/h3><h3><strong>Empowering Every Role: From Frontline to Management<\/strong><\/h3><p>A robust policy management system does more than store documents, it empowers staff at every level of the organisation. For a Director of Nursing, digital access to procedures supports clinical governance and inspection readiness. For Quality Managers, it means they can implement updates and monitor staff engagement in real time, ensuring alignment with HIQA or accreditation standards.<\/p><p>Even the Senior Management Team, benefits by gaining assurance that the organisation is meeting regulatory expectations and reducing risks. Every person, whether clinical, operational, or strategic, has different needs, and Cloda and The Knowledge Library ensures those needs are met. By embedding policy access into the daily fabric of the healthcare environment, Cloda helps drive patient safety across the entire organisation, supporting a culture where everyone contributes to better outcomes.<\/p><h3><strong>Measuring Success: KPIs, Compliance, and Engagement<\/strong><\/h3><p>A key strength of digital policy systems is their ability to provide measurable insights. The compliance analysis in The Knowledge Library allows healthcare leaders to track who has acknowledged policies, completed a quiz, identify which document require reviewing and where gaps in engagement may exist. This data-driven visibility is essential for identifying risk areas and ensuring accountability across teams.<\/p><p>These insights feed directly into quality improvement indicators, supporting audits, staff training, and regulatory reporting. For instance, should an incident occur, a policy and a quiz can be reassigned to a particular department or team as a training intervention to support post incident education and reduce the likelihood of reoccurrence.<\/p><p>With The Knowledge Library and Cloda, quality and compliance are no longer abstract concepts, they provide actionable metrics that drive continuous improvement and reinforce a culture of safety.<\/p><h3><strong>Conclusion: Don\u2019t Let Knowledge Be a Risk Factor<\/strong><\/h3><p>In the pursuit of safer, higher-quality healthcare, access to the right knowledge at the right time is essential. Policies and procedures form the backbone of safe care delivery, but only when they are accurate, accessible, and understood by staff. Traditional policy systems often fall short, creating barriers to staff access. Cloda changes that by always being available to staff at the point of care delivery to answer their process queries. See our <a href=\"https:\/\/www.cloda.ai\/uk\/success-stories\/\">success stories<\/a> for insight into the impact Cloda has across sectors from <a href=\"https:\/\/www.cloda.ai\/uk\/sectors\/mental-health-compliance-software\/\">Mental Health<\/a>, to <a href=\"https:\/\/www.cloda.ai\/uk\/sectors\/hospital-qms\/\">Hospitals<\/a> and <a href=\"https:\/\/www.cloda.ai\/uk\/sectors\/ipas-compliance-software\/\">International Protection Accommodation Services<\/a>.<\/p><p>A culture of patient safety is built on systems that empower people to act with confidence. If your organisation is striving for consistent care, regulatory alignment, and smarter ways to work, Cloda is the digital foundation that makes it possible. Don\u2019t let inaccessible procedures be the weak link in your patient safety strategy. Contact us today to discover how <a href=\"https:\/\/www.cloda.ai\/uk\/solutions\/ask-cloda\/\">Cloda<\/a> and <a href=\"https:\/\/www.cloda.ai\/uk\/solutions\/the-library\/\">The Knowledge Library<\/a> can support your journey to safer, smarter, and more sustainable healthcare.<\/p><p>For more information contact <a href=\"mailto:info@cloda.ai\">info@cloda.ai<\/a> or call <a href=\"tel:016292559\" target=\"_blank\" rel=\"noopener\">01 629 2559<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-201821a elementor-widget elementor-widget-shortcode\" data-id=\"201821a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><hr \/><div class=\"thumbs-content\"><div class=\"thumbs-title\">Was this blog helpful?<\/div><div class=\"thumbs-vote\"><button class=\"thumbs-up \" data-post-id=\"4088\" ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-thumbs-up\" 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line-height: 22.4px;\n                }\n\n                .speaker-item-content-position,\n                .speaker-item-content-email a,\n                .speaker-item-content-phone a {\n                    font-size: 14px;\n                    line-height: 19.6px;\n                }\n            }\n\n            .speaker-item-content-title-position {\n                display:flex;\n                flex-direction:column;\n                gap:8px;\n            }\n\n            .speaker-item-content-phone-email{\n                display:flex;\n                flex-direction:column;\n                gap:0px;\n            }\n\n            .speakers-widget span {\n                font-family: Montserrat;\n                font-size: 24px;\n                font-weight: 600;\n                line-height: 24px;\n                text-align: left;\n                margin-bottom: 24px;\n            }\n\n            .speakers-widget-title {\n                padding-bottom: 24px;\n            }\n\n        <\/style><div class=\"speakers-widget\"><div class=\"speakers-widget-title\"><span class=\"text-knowlegde-gradient\">Contact<\/span><\/div><div class=\"selected-speakers-grid\"><div class=\"speaker-item\"><div class=\"speaker-item-image\"><img decoding=\"async\" src=\"https:\/\/www.cloda.ai\/uk\/wp-content\/uploads\/sites\/7\/Maire-Brookfield.jpg?wsr\" alt=\"M\u00e1ire Brookfield\" \/><\/div><div class=\"speaker-item-content\"><div class=\"speaker-item-content-title-position\"><div class=\"speaker-item-content-title\">M\u00e1ire Brookfield<\/div><div class=\"speaker-item-content-position\">Director of Product Management<\/div><\/div><div class=\"speaker-item-content-phone-email\"><div class=\"speaker-item-content-email\"><a href=\"mailto:info@cloda.ai\"><i class=\"eicon-envelope\"><\/i> info@cloda.ai<\/a><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element 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healthcare.<\/p>\n","protected":false},"author":4,"featured_media":4104,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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